The most pervasive AI-powered platform.
The AI Assistant powers experiences across the platform including meetings, messaging, polling, devices, contact center, Control Hub, and more.
AI Assistant for Webex Suite
Improve productivity of hybrid workers and get the most out of every meeting, message, and communication.
AI Assistant for Collaboration Devices
Create intelligent workspaces equipped with everything from voice commands and AI-driven camera views, to embedded IoT sensors.
AI Assistant for Customer Experience
Enable agents to quickly resolve issues, improve interactions, and provide richer customer experiences.
An AI Assistant that gives you real results.
With Webex AI, businesses are transforming how people work and collaborate. A recent survey of 1,000 Webex AI users revealed significant benefits:
saved time with summaries
felt more focused
had more effective meetings
- felt a reduction in fatigue
Curious how Webex AI can boost your customers’ journey? Businesses that leverage Webex AI features within Webex Contact Center see a bright future ahead:
- expect lower customer churn
foresee improved CSAT scores
project higher NPS
- expect higher customer lifetime value
Bringing together AI for audio, video, and text.
New Real-Time Media Models (RMM) uniquely blend the highest quality audio and video with Large Language Models (LLM) to deliver rich, actionable context.
Real-Time Media Model
Industry-first generative AI model for audio, video, gestures, tones, and more.
Large Language Model
Advanced language intelligence that pulls the best commercial and open-source models for each use.
Real-Time Media Model (RMM)
Achieve crystal-clear audio and video quality.
New AI Audio Codec and Super Resolution transform audio and video, even in the poorest network conditions.
Get superior audio with 16X less bandwidth
The new AI Audio Codec delivers crystal-clear, uninterrupted audio even in poor network conditions, requiring 16X less bandwidth than the industry standard codec. Plus, it eliminates audio choppiness due to packet loss by applying generative AI to reconstruct lost audio.
Revolutionize video resolution
New Super Resolution uses generative AI video to rebuild packets in poor bandwidth conditions. During video transmission, it will downscale it by more than 90%, then upscale it back to 1080p or higher for a crystal-clear view.
Reduce storage costs
The massive reduction in bandwidth drastically compresses audio, making storage costs go way down—especially for businesses that are required to retain audio for operations or compliance reasons.
Large Language Model (LLM)
Never miss a moment.
New meeting and messaging summaries and catch-me-up features ensure there are no communication gaps.
Get caught up in a flash
Quickly catch up from missed meetings with summaries that include highlights, chapters, and action items. And easily digest all your messages across spaces with summaries and unread message recaps.
Send the perfect message
Leverage AI to quickly change the tone of your message before sending.
Communicate globally
Instantly translate your messages into 30+ languages.
Introducing new audio, video, and language intelligence.
VIDEO INTELLIGENCE
Super Resolution
Generative AI video ensures you always come across clearly by automatically scaling up video resolution when encountering low bandwidth during meetings.
AUDIO INTELLIGENCE
Webex AI Codec
The Webex AI Codec uses generative AI to dramatically improve audio quality with ultra-low bandwidth requirements. No more “can you repeat that?” or “can you hear me?”.
AUDIO INTELLIGENCE
Call Summaries
Never forget the details of an important conversation with call summaries. Easily record Webex calls natively and access recordings along with summaries, transcripts, and action items directly in the Webex app.
VIDEO INTELLIGENCE
Be-right-back summary
Step away from an in-progress meeting and receive a summary of key highlights that you missed while away.
LANGUAGE INTELLIGENCE
Conversation summaries
Eliminate the need for customers to repeat themselves with automatic summaries that generate a recap of every chat and call, even ones that drop, helping to ensure a seamless transition between virtual and human agents.
VIDEO INTELLIGENCE
Cinematic meetings
Keep everyone engaged and show the best view of people in the room from different angles through adaptive, AI-directed framing.
Our commitment to responsible AI.
Security, trust, and privacy. Learn how Webex upholds these principles across our AI innovations.
Your data belongs to you.
Security by design, not by chance.
Trust is earned, transparency is paramount.