Transform experiences with AI built for your customers, your employees, and your business. When you have the most advanced AI platform, every interaction is enhanced, every decision is informed, and every moment is amplified.
Webex delivers AI innovation across audio, video, and text so whether you’re supporting customers, collaborating with teams, or getting work done, you’re always at your best.
AI Assistant for Webex is with you every step of the way, improving productivity, enhancing communications and delivering more effective outcomes.
Improve productivity of employees and get the most out of every meeting, message, and communication.
Create intelligent workspaces equipped with everything from voice commands and AI-driven camera views, to embedded IoT sensors.
Enable agents to quickly resolve issues, improve interactions, and provide richer customer experiences.
With connected AI and real-time automation across the customer journey, Webex AI delivers exceptional support, anticipates customer needs, and empowers agents.
Eliminate hold times and resolve issues faster with proactive, personalized communications and the most life-like AI self-service.
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Deliver faster, more effective support with AI-powered summaries and suggested responses. Provide real-time coaching and burnout detection to help agents be their best and reduce turnover.
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Get AI-generated analytics for better decision-making and actionable insights, such as top call reasons, plus predictive CSAT scores to drive continuous improvement.
Read blogWebex AI drives smarter, more productive collaboration experiences whether remote, in office, or on the go.
Boost productivity with real-time summaries, action items, answers from AI Assistant, and content conversion to video or polls. With crystal-clear interactions, easily share and translate accurate summaries in 120+ languages.
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Video-enable every space and digitize workplace management for AI experiences that bring everyone closer, whether remote or in-office.
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Get instant answers and actionable insights from large data sets, and AI-powered device management at scale through smart diagnostics.
Read blogThe power of Webex AI.
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Webex is the first to bring together audio, video, and language intelligence to deliver crystal-clear performance and rich, actionable context in every interaction—even in poor network conditions.
Webex delivers unparalleled AI feature velocity that’s available across the entire platform, including Contact Center, Suite, and Devices.
Webex AI works on the foundation of Cisco Responsible AI and upholds the strongest security, trust, and privacy principles when it comes to safeguarding your data.
Why customers love Webex AI.
The AI Assistant summaries in Webex Contact Center are concise, providing the important context of a customer’s earlier interaction during repeat calls. These can be leveraged by our virtual bankers to avoid repeat conversations and improve customer experience,
We compared what Webex produced [AI-generated summaries] to the notes taken by our project manager in a meeting when testing the capability. Webex’s notes were more accurate and comprehensive.
Messaging summaries provide me with a quick overview of the discussions happening within a Webex space, allowing me to focus on the conversations that are important to me. I was amazed by the quality of the summaries from the very beginning,
Built for any industry.
Businesses across industries are leveraging Webex AI to deliver meaningful results.
Webex AI delivers a secure solution that empowers virtual bankers to resolve issues quickly and provide personalized service to enhance customer satisfaction.
Webex enables AI solutions for real-time sales assistance and customer service coaching to help boost sales performance and improve customer experiences.
Healthcare organizations are enhancing patient care with AI-driven call routing and automated EMR tasks to boost efficiency, allowing agents to focus more time on patients.
Webex enables more efficient and secure public service delivery by incorporating AI for proactive notifications to members, in contact centers, and for predictive infrastructure maintenance.
Security, trust, and privacy. Learn how Webex upholds these principles across our AI innovations.